Returns & Exchanges

At Stepn'Out Shoetique, we have a NO-HASSLE Return Policy. We want to make sure that our customers are completely satisfied. Here's how it works: 
How Do I return an Item?

Please include Your Order Number And Name


How many days do I have to make a return?
You have 7 days from the date of delivery to submit your return request. 

What items can I return? 
Most shoes, and accessories are returnable within 7 days of the delivery date. Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box and then packaged durably. Please do not put tape or stickers on the shoe box. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

Returned packages will only be eligible for a Store Credit if they meet the following criteria: 

  • All return packages must be posted out within 7 days from date of receipt
  • All items must be in good, unworn condition- no stains, rips, foul odors, etc.
  • Any items in the Sale Category, Bags, Accessories (CANNOT BE RETURNED)
  • Free gifts or promotional items (CANNOT BE RETURNED)
  • Items marked FINAL SALE (CANNOT BE RETURNED)
  • There will be no refunds by cash or debit Back to any Credit Or Debit  Card.
  • Shipping Fees ARE NO-REFUNDABLE
  • Absolutely no refunds will given

Can I return items purchased on Sale?

Items purchased on SALE are not eligible for return, only exchange or credit without exception. Items marked FINAL SALE cannot be returned or exchanged.

 How soon will I receive my store credit or refund?

Once we have received your return please allow up to 5-7 business days for your store credit to be issued. 

Still have questions? Email us at info@stepnoutshoetique.com with your full name, order number and we will get back to you shortly.

Return policy updated June 29, 2021. By making a purchase on www.stepnoutshoetique.com you agree to this return policy. 

RETURNS FOR STORE CREDIT

We do not offer Refunds. Store Credit will be issued ONLY. Since we typically sell out fast, we cannot offer exchanges. NO EXCEPTION!!! All items must be returned to us within 7 days of RECEIPT and be completely unworn, undamaged and returned with all original packaging intact to be eligible for Store Credit. Items that are received that do not meet our returns guidelines will be returned to the verified address on the order. Store Credit will be issued upon our receipt and verification of the returned item in the form of an e-gift card to the email address on file, which will be valid for 90 DAYS. Customers can use their Store Credit to purchase future items that is equivalent to their previous purchase, THE PURCHASE CANNOT BE LESS OR THE CODE THAT WE SEND WILL NOT WORK AT CHECKOUT. If the purchase is higher than the issued Store Credit, the difference can be paid at checkout. Please note that shipping charges are non-refundable and is not included in the Store Credit, customers will be responsible for their own shipping charges to return an item to us. Please allow up to 5-7 business days for returns/store credit processing.

Returns or Store Credit is NOT ALLOWED on FINAL SALE items.

Please follow these steps to return an item for Store Credit:

PLEASE DO NOT TAPE THE FOOTWEAR POUCH WHEN RETURNING AN ITEM; ANY RETURNED ITEM WITH TAPED FOOTWEAR POUCH IS SUBJECTED TO A $10 RESTOCKING FEE, NO EXCEPTION!!

  1. Send an email to: info@stepnoutshoetique.com with your Name and Order Number.
  2. Tell us the reason for your return, e.g. too big or too small.
  3. Please complete the "HOW TO RETURN" form that you received in your package.
  4. Please put the package in the mail and return it to us even if you did not receive an immediate response from us. PLEASE DO NOT RETURN THE ITEM IF IT WAS PURCHASED AS "FINAL SALE"!
  5. Please allow up to 5-7 business days after we have received and verified your returned item for Store Credit to be issued. An email will be sent to the email address on file in the form of an e-gift with the Store Credit Coupon Code which could be used at checkout on your next purchase.

Where do I mail my return?

Stepn'Out Shoetique LLC.
236 Hidden Trace Court
Montevallo, AL 35115

INTERNATIONAL SHIPPING

Stepn'Out Shoetique is happy to serve our international customers by offering USPS for shipping and handling to most destinations around the world. International shipping charges are based on several factors including the total price of items, the weight of the package, and its destination. Risk of loss and title for merchandise shipped internationally will be passed to the customer upon our delivery to the carrier.

TAXES & DUTY FREE

All applicable Customs fees, taxes and duties are the sole responsibility of the customer.  Customs authorities require that we state the value of the order directly on the package. It is at the sole discretion of the Customs Agent to release your package.  We do not have any control over possible delays due to Customs once the package has left the United States of America. By placing an order at Stepn'Out Shoetique, you are responsible for original shipping charges, all applicable Customs Import fees and/or surcharges and the cost of return shipping back to Stepn'Out Shoetique. This also applies to any shipments that are refused by you at delivery.

LOST/STOLEN PACKAGES

We cannot be held responsible for lost or stolen items once we release the package to the Carrier, if you would like to sign for your package at delivery, we recommend that you choose the "Signature Required" shipping option at checkout. We will email tracking numbers generated by the USPS, UPS to the email address provided at checkout once items have been shipped. Once an item has been listed as "Delivered" on the carrier's website, we cannot be held responsible if the package was lost or stolen.

DEFECTIVE/DAMAGED/INCORRECT ITEMS

Stepn'Out Shoetique strives to provide the best Customer Service possible, and has taken steps to ensure customers with high satisfaction. We accurately inspect every item before shipment to ensure quality, and every item gets a double verification to avoid mistakes. In the rare event that you receive a defective, damaged, or incorrect item, please notify us IMMEDIATELY and we will work out a resolution.  Please provide photos and details of the damaged item via our Customer Returns email as soon as possible: info@stepnoutshoetique.com